Privacy Policy

Last updated: 19 August 2026

1. About This Privacy Policy

MAÜLLO is operated by THE Maullo Trading, a business licensed in Dubai, United Arab Emirates.

This Privacy Policy explains how we collect, use, store and disclose personal information when you:

• Visit maullo.co;

• Purchase or return a product;

• Create or use a customer account;

• Subscribe to our marketing communications;

• Contact us; or

• Otherwise interact with MAÜLLO.

In this Privacy Policy, “MAÜLLO,” “we,” “us” and “our” refer to THE Maullo Trading. “You” and “your” refer to customers, website visitors and other individuals who interact with us.

For the purposes of applicable data-protection laws, THE Maullo Trading is the controller of the personal information described in this policy.

2. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, services, technology or legal obligations.

When we make changes, we will publish the updated policy on this page and revise the “Last updated” date. We will take additional steps to notify you where required by applicable law.

3. Personal Information We Collect

The information we collect depends on how you interact with MAÜLLO.

Information You Provide Directly

You may provide us with:

• Contact information, including your name, email address, telephone number and delivery address;

• Order information, including the products ordered, billing address, shipping address, order value and transaction details;

• Account information, including your login details and account preferences if you create a customer account;

• Payment-related information, including payment confirmation, payment method and transaction status. Complete payment-card information is handled by our payment providers and is not directly stored by MAÜLLO;

• Return and exchange information, including your order number, reason for return or exchange, photographs and related communications;

• Marketing preferences, including whether you have subscribed to or unsubscribed from promotional communications; and

• Customer-support information, including anything you choose to provide when contacting us.

You may choose not to provide certain information, but this may prevent us from processing your order or providing a requested service.

Information Collected Automatically

When you use our website, we and our service providers may automatically collect information such as:

• Your IP address;

• Browser and device type;

• Operating system;

• Approximate location based on your IP address;

• Pages viewed and links selected;

• Products viewed or added to your cart;

• Referring website;

• Date and time of visits; and

• Information about how you interact with the website and our communications.

This information may be collected using cookies, pixels and similar technologies.

Information Received From Third Parties

We may receive information from third parties that help us operate our business, including:

• Shopify and other website-service providers;

• Payment processors;

• Delivery and fulfilment providers;

• Fraud-prevention and security providers;

• Email and marketing platforms;

• Advertising and analytics providers; and

• Social-media platforms when you interact with our pages, advertisements or connected features.

Information obtained from third parties will be handled in accordance with this Privacy Policy and applicable law.

4. How We Use Personal Information

We may use personal information to:

Process and Fulfil Orders

This includes:

• Processing payments;

• Confirming and fulfilling orders;

• Arranging delivery;

• Providing order and delivery updates;

• Managing returns and exchanges; and

• Communicating with you about your purchase.

Provide Customer Support

We use personal information to respond to enquiries, resolve complaints, assist with orders and provide requested information.

Operate and Improve Our Website

We may analyse how customers use our website to improve its performance, design, products, services and customer experience.

Prevent Fraud and Protect Our Services

We may use information to verify transactions, investigate suspicious activity, protect customer accounts, maintain website security and prevent fraud or misuse.

Send Marketing Communications

Where you have subscribed or where otherwise permitted by applicable law, we may send you information about products, promotions, events and other MAÜLLO news.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.

Even if you unsubscribe from marketing, we may continue sending non-promotional messages concerning your orders, account, returns or customer-service requests.

Personalise Marketing and Advertising

Subject to your preferences and applicable law, we may use information about your website activity and purchases to personalise content and measure the effectiveness of our advertising.

Comply With Legal Obligations

We may process information to comply with tax, accounting, consumer-protection, regulatory and other legal requirements, and to establish, exercise or defend legal claims.

5. Legal Grounds for Processing

Depending on the circumstances and applicable law, we process personal information because:

• It is necessary to fulfil an order or another agreement with you;

• You have provided consent;

• It is necessary to comply with a legal obligation;

• It is necessary to protect our rights, customers or services; or

• We have a legitimate business interest that does not override your rights and interests, such as improving our services, preventing fraud or responding to enquiries.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawing consent will not affect processing that occurred before the withdrawal.

6. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Operate essential website functions;

• Remember your cart and preferences;

• Maintain website security;

• Understand how visitors use the website;

• Improve website performance; and

• Support marketing and advertising where permitted.

Some cookies are necessary for the website to function. Other cookies, including analytics and advertising cookies, may be optional depending on your location.

You can manage cookies through the privacy or cookie-preference controls available on the website and through your browser settings. Blocking certain cookies may affect website functionality.

For information about cookies used by Shopify, visit Shopify’s Cookie Policy.

7. How We Disclose Personal Information

We may disclose personal information to service providers that perform services for us, including:

• Shopify and website-hosting providers;

• Payment processors;

• Delivery, courier and fulfilment providers;

• Customer-support providers;

• Cloud-storage and IT providers;

• Fraud-prevention and security providers;

• Email and marketing platforms;

• Advertising and analytics providers; and

• Professional advisers, such as accountants, auditors, insurers or legal advisers.

These parties receive only the information reasonably required to perform their services and may process information under their own privacy terms or contractual obligations.

We may also disclose information:

• When you direct or consent to the disclosure;

• To comply with applicable laws, court orders or lawful government requests;

• To investigate fraud, security incidents or violations of our terms;

• To protect the rights, safety or property of MAÜLLO, our customers or others; or

• In connection with a merger, sale, restructuring or transfer of all or part of our business.

8. Advertising and Sale of Personal Information

MAÜLLO does not sell personal information for monetary payment.

Where permitted by law and subject to your privacy preferences, we may disclose limited information—such as website activity, device identifiers or purchase interactions—to advertising or analytics partners to measure campaigns or show more relevant advertisements.

Depending on where you live, this type of disclosure may legally be described as “sharing,” “targeted advertising” or a “sale,” even though no money is exchanged.

Where applicable, you may opt out using the website’s privacy controls, by adjusting your cookie preferences or by contacting us at bewild@maullo.co.

9. International Processing and Transfers

MAÜLLO is based in the United Arab Emirates, but some of our service providers may process or store personal information in other countries.

These countries may have data-protection laws that differ from those in your country. Where required, we use appropriate contractual or legal safeguards for international transfers of personal information.

By using our services, your information may be processed in the UAE and in countries where Shopify and our other service providers operate, subject to applicable law.

10. Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage is completely secure. You should avoid sending sensitive information through unsecured communication channels and keep your account credentials confidential.

If you believe your account or personal information has been compromised, please contact us immediately.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

• Whether you maintain a customer account;

• The time needed to fulfil and document an order;

• Returns, exchanges or customer-service matters;

• Legal, accounting and tax requirements;

• Fraud-prevention and security needs; and

• The establishment or defence of legal claims.

When information is no longer required, we will delete, anonymise or securely dispose of it, subject to applicable law and technical limitations.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request information about the personal data we hold about you;

• Access a copy of your personal information;

• Correct inaccurate or incomplete information;

• Request deletion of your information;

• Restrict or object to certain processing;

• Withdraw consent where processing is based on consent;

• Request a portable copy of certain information;

• Opt out of targeted advertising or certain data disclosures;

• Unsubscribe from marketing communications; and

• Submit a complaint to the relevant data-protection authority.

These rights may be subject to legal limitations. For example, we may need to retain certain order records to meet tax, accounting, fraud-prevention or legal obligations.

To exercise a privacy right, email bewild@maullo.co. We may request information reasonably necessary to verify your identity before completing your request.

We will not discriminate against you for exercising a privacy right.

13. Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us without the required permission, please contact us so that we can review and, where appropriate, delete the information.

Customers who do not have the legal capacity to place an order independently should use the website only with the involvement of a parent or legal guardian.

14. Third-Party Websites and Social Media

Our website may contain links to third-party websites, services or social-media platforms.

We do not control and are not responsible for the privacy, security or content of those third parties. You should review their privacy policies before providing them with personal information.

Information you post publicly on social media or other public platforms may be visible and used by other individuals or organisations.

15. Complaints

If you have a concern about how we handle personal information, contact us first at bewild@maullo.co so that we can investigate and respond.

Depending on your location, you may also have the right to submit a complaint to the competent data-protection authority in your country.

16. Contact Us

For questions about this Privacy Policy, our privacy practices or your personal information, contact:

MAÜLLO
Operated by THE Maullo Trading
Dubai, United Arab Emirates
Website: maullo.co
Email: bewild@maullo.co